Become a mobile hairdresser it has numerous benefits. People will
always need a hairdresser, regardless of the economic climate; therefore,
mobile hairdressers will never be out of work. As a mobile hairdresser you
won’t be just cutting your customer’s hair, you will also be offering them
other services too.
As your own boss you get to
work the hours that you want, when you want. It may also find that your clients will
require a service in the evenings, which will give you time during the day to
carry out other tasks and also work on marketing and promoting your business.
Caring for your customers
We
have all had experiences of terrible customer care – or ‘Customers? I don’t
care!’ as some shops seem to be saying. When we receive bad service from a
company we don’t want to continue to deal with them, no matter how good their
product might be.
How to retain your customers
Bearing
in mind that your clients are your most important asset, you must get into the
habit of doing everything within your power to retain their business. You need
to keep a database so you can review it regularly and see who is currently
booking appointments and who has fallen by the wayside.
Making your clients feel special
The
first thing to remember as a mobile hairdresser is that each and every one of
your clients needs to be made to feel special. The time they have booked with
you is their time, and their time alone. Try to limit the number of phone calls
you take while you are with one client – if necessary, turn your phone off
until you leave. If you absolutely have to answer the phone, apologise and keep
the call short and to the point.
Try the following tips:
•
Send a reminder card after a few weeks – your client may well have only lost
your number
•
Send another reminder card if you haven’t heard anything for another month
•
Send out your newsletter to lapsed clients as well as current ones
•
Run a promotion at least four times a year and include your lapsed clients in
your mail-shots
•
Never stop sending them information –
No comments:
Post a Comment